Customer service training
Your customer’s success is your success. Empower and equip your support teams to provide the best customer experience possible.
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How we can solve your "collection" challenge
Increase customer retention
Increase customer satisfaction and retention with Thrive. Your new, all-in-one platform will empower your customer service teams with cutting-edge insights and knowledge to bolster their performance.
From learning pathways at onboarding to content learning modules on the job, Thrive serves as an all-inclusive hub for your team. Identify skill gaps, provide content, and offer seamless communication to ensure everyone remains informed and able to give every customer world-class service.
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Solutions for frontline staff
Equip your storefront staff with comprehensive learning through the Thrive app. Tailored modules and expert-guided pathways enable team members to access a wealth of knowledge aimed at enhancing customer interactions, whether over the phone or in-store. Our app offers a rich ecosystem in which real-world scenarios are simulated, allowing for practical, hands-on learning. With Thrive, teams stay agile and excel in customer interactions.
Prove the ROI of your team's learning
Seeking a smooth correlation between learning and performance? Thrive seamlessly integrates into your tech stack, unveiling the link between top-tier customer service agents and their passion for continuous learning and advancement. See how engaged learning translates into tangible business outcomes with data-driven insights.
Customer service that wins awards
AA Driving School used Thrive to transform their trainees into franchised instructors, leaving their Facebook page behind as they shifted all communication, learning and training to their new learning platform. Through this brand new digital strategy, trainees became more engaged, connected and informed than ever -- taking their customer service to the next level. AA has achieved 75% customer growth in just six months, along with a Platinum Feefo Award for outstanding customer service.
Thrive empowers 3M+ learners in world-class companies like Sky
