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Professional Services
Our expertise. Your success!
From set-up to support to success, our strategic services and expert team are by your side all the way.
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Whether it’s making use of our migration services, health check recommendations and learning strategy sessions as part of your annual subscription, or harnessing our One-Time Services such as your very own Dedicated Support Representative or Learning Administrator, you can tap into our expertise and people power, exactly when you need it.
What’s included in your Professional Services subscription?
Every business is different, so your level of service is determined by your own unique needs.
To make it easy, we’ve simplified how our team of fast-thinkers, problem-solvers and go-getters are going to be by your side in this breakdown of activities.
To make it easy, we’ve simplified how our team of fast-thinkers, problem-solvers and go-getters are going to be by your side in this breakdown of activities.
Find out more
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Pro
Pro+
Your Professional Services costs are front-loaded, with year one focused on Implementation to set you up for success. This includes dedicated onboarding, custom workshops, and full platform migration, so the first year requires the most intensive support.
By year two, we transition to ongoing engagement, optimization, support, and measuring success. Your ongoing costs decrease, while value continues to grow, keeping you thriving for the long term!
By year two, we transition to ongoing engagement, optimization, support, and measuring success. Your ongoing costs decrease, while value continues to grow, keeping you thriving for the long term!
All plans included:
24-hour technical support
Dedicated Customer Success Manager
Unlimited hosting & SSO
All new feature releases
Free migration from your current LMS/LXP
Setup & implementation
Fully branded platform
Services
Pro
Pro +
Everything you see in Pro, plus…
Implementation
Pro
Everything you need to get your platform ready for a successful launch
Project Manager and Implementation Specialist
Onboarding workshops
User migration and SSO
API consultancy
Pro+
The extra support you need to manage a more complex rollout
Migration of your content
Extended hypercare after launch
Thrive Executive Sponsor
Custom scoped timelines
Bespoke & additional training
Customer Success
Pro
Named Customer Success Manager
Regular check-ins
Success plan
Strategic workshops
Pro+
Annual best practice review
More frequent check-ins
Executive sponsorship of your annual reviews
Additional workshops delivered aligned to your goals
Support
Pro
24-hour technical support
Access to online portal
Live chat
On-demand knowledge base and 99.99% guaranteed uptime
Pro+
Additional ticket admins
Telephone support
Quarterly Support check-ins
Annual service review with Head of Support
Product
Pro
Access to on-demand product content and roadmap
Submit feature requests
Innovation Panel
Pro+
Enhanced Innovation Panel Membership
Annual vision session with the Thrive Product team
Engagement
Pro
Access to all Thrive content (webinars, e-books, and whitepapers)
Opportunity to join Thrive at industry events such as Learning Technologies and Thrive Live
Pro+
Group workshops and one-to-one sessions between Thrive experts and you
Keynote Speaking sessions from Thrive experts including our CLO and Head of AI
Optimisation
Pro
Access to training portals and user guides
Optimisation workshops
Technical and Platform configuration review
Pro+
Advanced health check reviews
New stakeholder training
Annual best practice review
Need someone to lean on?
Our One-Time Services are for you.
We’re all having to do more with less, and L&D teams aren’t getting bigger. Sometimes an extra pair of hands makes all the difference.
You can lean on us to take care of all your configuration, technical management and admin needs, freeing up your team to take care of the work that really matters.
So, in addition to the above, you might be hungry for more…
You can lean on us to take care of all your configuration, technical management and admin needs, freeing up your team to take care of the work that really matters.
So, in addition to the above, you might be hungry for more…
Dedicated Support Expert
Prioritised and named Support available to your team via email, WhatsApp, phone and live chat -- just for your business!
Platform Administration Specialist
Whether it’s for one day or a full year, get more done even faster with a dedicated Platform Administrator who will handle configuration, admin and management. With tailored packages available to suit your needs -- from post-launch support, to a refresh of your site -- we can provide the support you need.
Additional One-Time Services
It doesn’t end there. We can keep you motivated and moving with even more value-added services that will boost your team’s knowledge, ensure even more success, and take the technical hardships away.
Optimisation workshop
System training workshop
Platform setup and configuration sessions
Data consultancy
Changing IdP, SSO provider or IMS
Loved by teams like yours
Read what people say about Thrive.
“Thrive's support is top class - thanks to our dedicated Account Manager the onboarding went smooth and any queries we had afterwards were dealt with.”
“The implementation was awesome and a process that I wish others would follow.”
“Everyone, from the implementation to content to support teams gives you all the time you need and is super responsive and lovely and you always have a dedicated member of the team there to answer queries and give you ideas.”
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See what all the fuss is about
Explore what impact Thrive could make for your team and your learners today.
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