Professional Services

Our expertise, your success!

Get fast, seamless implementation and ongoing strategic guidance from our expert team.

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Loved by over 3M users

Proffesional services

From implementation through to customer impact and optimisation, our world‑class team will be on hand every step of the way to assist you in getting the most out of Thrive.

Whether it’s making use of our migration services, health check recommendations and learning strategy sessions as part of your annual subscription, or harnessing our One‑Time Services such as your very own Dedicated Support Representative or Platform Admin Specialist , you can tap into our expertise and people power, exactly when you need it.

Implementation
Customer Success
Support
Engagement
Optimisation

Everything you need for a smooth launch

We guide you through every stage of getting Thrive up and running. From scoping and onboarding to migration and configuration, our team ensures your launch is seamless, structured and aligned to your goals.

Strategic support to keep you moving forward

Your dedicated Customer Success Manager works with you throughout the year, offering regular check-ins, reviews and tailored advice to help you drive adoption and achieve your learning goals.

Fast, reliable help when you need it

Our 24/7 global support team is here to keep everything running smoothly. With access to live chat, ticketing, phone support and self-serve resources, you’ll always have quick, dependable help at hand.

Insight and inspiration to boost learner activity

Access content, workshops and customer events that help you engage your learners. Our experts provide ideas and guidance to help you build campaigns and strengthen your learning culture.

Continuous improvements for long-term success

We help you refine and evolve your platform over the year with configuration reviews, training and best-practice guidance, ensuring your platform keeps delivering value year after year.

What’s included in your Professional Services subscription?

Every business has its own goals, challenges and ways of working, and our Professional Services are designed to support you throughout your Thrive journey.

Delivered through five core areas, our services give you the expertise, strategic guidance and hands-on support you need to get the most out of Thrive.

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Pricing

Number of users
501-1000
USD
Pro
Year 1
$8,500
Year 2+
$5,250
Request a demo
Your Professional Services costs are front loaded in year one, where the focus is on implementation and getting you fully set up. This includes dedicated onboarding, custom workshops and full migration support.

By year two, the focus shifts to engagement, optimisation, support and measuring success. Your costs decrease, while the value you gain from Thrive continues to grow.
Pro +
Year 1
$10,500
Year 2+
$7,500
Request a demo
All plans included:
24-hour technical support
Dedicated Account Director
Named Learning and Development Impact Manager
Unlimited hosting & SSO
All new feature releases
Free migration from your current LMS/LXP
Setup & implementation
Fully branded platform
Services
Pro
Pro+
Implementation
Everything you need to get your platform ready for a successful launch
Project Manager and Implementation Specialist
Onboarding workshops
User migration and SSO
API consultancy and migration of completions
The extra support you need to manage a more complex rollout
Migration of your content
Extended hypercare after launch
Thrive Executive Sponsor
Custom scoped timelines
Bespoke & additional training
Partnership & Success
The guidance you need to drive adoption and achieve your goals
Account Director support
Project focused check-ins
Success plan
Strategic workshops
The deeper strategic support you need to accelerate long-term success
Annual best-practice review
More frequent check-ins
Executive sponsorship of your annual reviews
Additional workshops aligned to your goals
Support
The reliable help you need to keep everything running smoothly
24‑hour technical support
Online portal access
Live chat
Knowledge base
The priority assistance you need for faster responses and added capacity
Additional ticket admins
Telephone support
Quarterly Support check‑ins
Annual service review with Head of Support
Product
The insight you need to stay informed and influence product development
Access to on‑demand product content and roadmap
Submit feature requests
Innovation Panel
The increased access you need to shape the roadmap and future of Thrive
Enhanced Innovation Panel Membership
Annual vision session with the Thrive Product team
Engagement
The content and ideas you need to inspire and engage your learners
Access to Thrive content (webinars, e‑books, whitepapers)
Opportunities at industry events (Learning Technologies, Thrive Live)
The expert-led sessions you need to elevate campaigns and boost impact
Group workshops and 1‑1 sessions with Thrive experts
Keynote Speaking sessions with executive leadership
Optimisation
The reviews and recommendations you need to keep your platform performing
Access to training portals and user guides
Optimisation workshops
Technical and platform configuration review
The advanced guidance you need to continually refine and maximise results
Advanced health check reviews
New stakeholder training
Annual best practice review

Loved by teams like yours

Becky West
Learning & Development Partner
“I would definitely recommend Thrive to other organisations. All your learning is in one place and it’s incredibly social. It’s a place where your teams will want to go to learn.”
John Shaw
Head of Learning & Developement
“Thrive has been absolutely brilliant in their relationship with Topps. I had no hesitation in renewing for five years, which speaks volumes in itself. The support you get is second-to-none, and the product itself is absolutely brilliant.”
Monica Merryweather
Operational Learning and L&D Infrastructure Manager
“What really, really struck us with Thrive was not just the platform, but the whole wraparound service – which really set [them] apart from all of the other providers that we’d been looking at. The support we’ve had has been brilliant.”
Aiste King
Learning Partner
"Passionate, creative, fun, engaging, never stopping to deliver more. That's why we love Thrive."
Katie Kyrousis
Learning and Development Coordinator
"The process, support, and service with Thrive has been excellent. One of the key things to remember about Thrive is that it's human. In every interaction, nothing has felt like it's too much of an ask, or a stupid question. They're always there."
Kristina Tsiriotakis
Global L&D Director
"We chose Thrive over a traditional LMS as we were looking for something that was innovative, collaborative and fun."
Alex Bailey
L&D Partner
"I would 100% recommend Thrive, they can't do enough for us which is great."
Ellie George
Learning and Developemnt Manager
"Thrive has completely changed the way we do learning and development here. It’s made everything so much more engaging, way more accessible, and so much more effective with everything we roll out."
Billie Barnes
Project Lead
"Would I recommend Thrive to other organisations? A resounding yes. The relationship that your organisation will create with Thrive is like no other, and I truly, truly endorse it."
Tom Flash
Head of Digital Learning
"We’re treating Kiki like another member of the team, helping our people get the answers they need faster than ever, including summarising and translating, and also solving some of those admin/platform queries, freeing up our team to focus on the business objectives." This is the future of digital learning.
Rob Beattie
Improvement Manager
"Security was one of our key considerations when we issued a tender for a new platform, and the Thrive team were able to show that they met all of our required standards."
Gemma Islip
Head of Talent and Culture at Science Musuem Group
"The thing i love most about working with Thrive is that we can reeally see the impact it's having on our colleagues. It's really created excitement around learning, and it's happening a lot more frequently."
Wendy Elliot
Learning & Development Manager
"We've had people saying, "we should have done this years ago. This is the best thing Elior has launched in some time". The engagment levels tell me all i need to know; it's been incredibly well-recived."
Mark Born
Head of the AA Diriving Instructor Training Academy
"We would absolutely reccommend using Thrive. It's not just about the platform, it's also the people behind it."

Need an extra pair of hands?


In addition to the services above, we also offer extra support that acts as an extension of your team when you need it. From a Platform Administration Specialist who can take care of day-to-day tasks, to a Dedicated Support Expert you can contact directly, we’re here to provide the help your team needs, exactly when they need it.

Platform Administration Specialist

Thrive Link

Whether it’s for one day or a full year, get more done even faster with a dedicated Platform Administrator who will handle configuration, admin and management. With tailored packages available to suit your needs -- from post-launch support, to a refresh of your site -- we can provide the support you need.

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Dedicated Support Expert

Thrive Link

Whether it’s daily help or occasional guidance, your named Support Expert gives you fast, reliable support from someone who understands your organisation and platform. With priority access via email, WhatsApp, phone and live chat, they’ll troubleshoot issues, answer questions and keep your system running smoothly.

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Additional One-Time Services

When you need a little extra help , our additional One-Time Services are here to keep things moving. Whether you’re looking to refresh your setup, upskill your L&D team or tackle more technical tasks, we offer flexible, expert support you can call on whenever you need it.

Optimisation workshop

Refresh your setup with expert eyes. We’ll review what’s working, what could work harder and help you fine-tune your platform so it continues to grow with you.

System training workshop

Give your team a system refresher. We’ll walk you through key features and best practice so everyone feels comfortable managing and getting the most from Thrive.

Platform setup and configuration sessions

Whether you’re adding something new or refreshing what’s already there, we’ll help you configure your platform smoothly and set things up the right way.

Data consultancy

Get clarity on your data. We’ll help you understand your reports, clean up structures and uncover insights that make day-to-day decisions easier.

Changing IdP, SSO provider or IMS

Switching systems doesn’t have to be stressful. We’ll support you through the process to keep everything secure, connected and running without disruption.