Dedicated support expert
Experience the advantage of having a dedicated expert deeply committed to understanding and achieving your organisation's goals!
Support that removes roadblocks
Get faster resolutions, clearer guidance and a support partner who knows your business inside out.
24/7 Availability
Your Dedicated Support Expert (DSE) keeps constant oversight of your tickets so nothing slips through the cracks. From low-priority requests to complex, multi-team issues, they keep everything moving and make sure you always know what’s happening next.
Instant Response
When you need answers fast, you get a direct line to your DSE. Questions are handled quickly over phone, SMS, or WhatsApp during operating hours, with anything more complex routed to the right specialists without you needing to chase updates.
Expert Guidance
Your DSE is a certified specialist who understands your platform, your teams, and your goals. They work alongside your Customer Success Manager to give tailored recommendations, highlight the features that will move the needle, and refine how you use the platform day to day.
Proactive Support
Support becomes a strategic partnership. Regular ticket reviews, custom monthly reporting, and yearly performance deep-dives reveal trends, opportunities, and risks before they surface. With an annual on-site visit included, your DSE can help shape the next stage of your progress, not just react to issues.
What You Get with a
Dedicated Support Expert
A dedicated expert you can rely on for help, answers and guidance.