The following sub-processors are utilised for delivery of the Thrive Learning & Skills Platform. This processing will usually include the handling of personally identifiable data for end users of the platform.
Organisation - Amazon Web Services
Function - File Storage, Application Services, Video Processing, Network Infrastructure, Infrastructure Logging, Search Database
Location - London, United Kingdom
Organisation - MongoDB Inc.
Function - Database storage, backups, logging.
Location - London, United Kingdom
Organisation - Snowflake
Function - Relational Database for reporting and analytics.
Location - European Economic Area
Organisation - Sparkpost EU (Bird)
Function - Email notifications and tracking.
Location - European Economic Area
Organisation - ThoughtSpot
Function - Embedded Analytics functionality.
Location - London, UK
Further features which are optionally available to customers through Thrive Learning & Skills Platform.
Organisation - Intercom
Function - Provides in-app AI customer support messaging functionality within the platform.
Location - United States of America and European Economic Area
Organisation - GetAbstract
Function -Content provider offering catalogue of book abstracts.
Location - European Economic Area
Organisation - QuestionMark
Function - Formal assessment engine with xAPI tracking for scored activities.
Location - London, United Kingdom
Organisation - Microsoft Azure: Cloud Computing Services
Function - Power BI workspaces and apps for reporting and Analytics for specific Data Labs Customers
Location - London, United Kingdom
Organisation - Merge API Inc.
Function - Unified API provider for user identity integrations to the Thrive Platform
Location - European Economic Area
Organisation - Oyster HR Ltd.
Function - Employer-of-Record for international Thrive employees, including support team members allowing 24/5 support.
Location - Various including: United States, Australia, Canada, New Zealand, South Africa.
Organisation - Workato UK Ltd.
Function - Unified API provider for user identity integrations to the Thrive Platform
Location - European Economic Area
Organisation - OpenAI
Function - Partner powering AI functionality on the Thrive Platform
Location - United States of America
Organisation - Google Gemini
Function - Partner powering AI functionality on the Thrive Platform
Location - European Economic Area
Organisation - Unified.to
Function - Unified API+MCP platform to facilitate customer application connections within the Thrive Hub
Location - European Economic Area
We use a number of services internally to manage our systems and provide support for the platforms. While these sub-processors are not involved in the delivery of the platform, they may be involved in storing or processing data for specific requests from customers.
Organisation - HubSpot, Inc.
Function - Storing customer records including key contacts.
Location - European Economic Area and The United States of America
Organisation - Google Ireland Ltd
Function - Communications including support email, along with file storage for any bespoke reports.
Location - European Economic Area
Organisation - Atlassian Pty Ltd
Function - Project management, which may include some details logged on Support Desk.
Location - European Economic Area
Organisation - Zendesk UK Limited
Function - Support Desk handling all information submitted to the support portal.
Location - European Economic Area
Organisation - Auth0 Ltd.
Function - Authentication and authorisation to ContentHub customer portal.
Location - London, UK
Organisation - Slack Technologies, LLC
Function - Internal communication and collaboration platform, including alerting and support desk integration.
Location - London, UK
Organisation - PlanHat Ltd.
Function - Customer success and management platform, used for tracking customer interactions and performance metrics.
Location - European Economic Area