Sub processors

LAST UPDATED: September 23rd, 2024

Application

The following sub-processors are utilised for delivery of the Thrive Learning & Skills Platform. This processing will usually include the handling of personally identifiable data for end users of the platform.

Organisation - Amazon Web Services
Function -  
File Storage, Application Services, Video Processing, Network Infrastructure, Infrastructure Logging, Search Database
Location -
London, United Kingdom

Organisation - MongoDB Inc.
Function -
Database storage, backups, logging.
Location -
London, United Kingdom

Organisation - Snowflake
Function -
Relational Database for reporting and analytics.
Location -
Dublin, Ireland

Organisation - Sparkpost EU
Function -
Email notifications and tracking.
Location -
Dublin, Ireland

Optional features

Further features which are optionally available to customers through Thrive Learning & Skills Platform.

Organisation - GetAbstract
Function -
Content provider offering catalogue of book abstracts.
Location - Zurich, Switzerland

Organisation - QuestionMark
Function -
Formal assessment engine with xAPI tracking for scored activities.
Location - London, United Kingdom

Organisation - Microsoft Azure: Cloud Computing Services
Function -
Power BI workspaces and apps for reporting and Analytics for specific Data Labs Customers
Location - London, United Kingdom

Organisation - Merge API Inc.
Function - Unified API provider for user identity integrations to the Thrive Platform
Location - Stockholm, Sweden

Organisation - Oyster HR Ltd.
Function - Employer-of-Record for international Thrive employees, including support team members allowing 24/5 support.
Location - Various including: United States, Australia, Canada, New Zealand, South Africa.

Organisation - Workato UK Ltd.
Function - Unified API provider for user identity integrations to the Thrive Platform
Location - Frankfurt, Germany

THRIVE controlled data

We use a number of services internally to manage our systems and provide support for the platforms. While these sub-processors are not involved in the delivery of the platform, they may be involved in storing or processing data for specific requests from customers.

Organisation - HubSpot, Inc.
Function -
Storing customer records including key contacts.
Location - Frankfurt, Germany
N Virginia, United States

Organisation - Google Ireland Ltd
Function -
Communications including support email, along with file storage for any bespoke reports.
Location - Frankfurt, Germany

Organisation - Atlassian Pty Ltd
Function -
Project management, which may include some details logged on Support Desk.
Location - Dublin, Ireland

Organisation - Zendesk UK Limited
Function -
Support  Desk handling all information submitted to the support portal.
Location - Dublin, Ireland


Organisation - Auth0 Ltd.
Function - Authentication and authorisation to ContentHub customer portal.
Location - London, UK

Organisation - Slack Technologies, LLC

Function - Internal communication and collaboration platform, including alerting and support desk integration.

Location - London, UK

Organisation - PlanHat Ltd

Function - Customer success and management platform, used for tracking customer interactions and performance metrics.

Location - Eemshaven, Netherlands