Last updated: 17 July 2024

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‍Measures to Support Accessibility

Thrive Learning takes the following measures to ensure the accessibility of Thrive Learning Platform: 

• Include accessibility throughout our internal policies.
• Integrate accessibility into our procurement practices.
• Provide continual accessibility training for our staff.
• Assign clear accessibility goals and responsibilities.
• Employ formal accessibility quality assurance methods.
• Include diverse candidates within our user testing.

Our current accessibility strategy also includes a component update project. In this initiative, we will replace older user interface components with new MUI (Material UI) components. These new components adhere to accessibility standards more effectively and will serve as the foundation for further accessibility improvements in the future.

‍Feedback

We welcome your feedback on the accessibility of the Thrive Learning Platform. Please let us know if you encounter accessibility barriers on the Thrive Learning Platform by logging a ticket with our Support Team.

If you are an end user of our Thrive platform, please reach out to your organisational representative who can engage our Support Team to provide the feedback.

Compatibility with browsers and assistive technology

Thrive Learning Platform is designed to be compatible with the following assistive technologies:

• JAWS
• NVDA
• Zoomtext
• Dragon Naturally Speaking

Thrive Learning Platform is not compatible with:

• Firefox, Safari and Chrome versions older than 2 major versions.
• Internet Explorer is no longer supported.
• Mobile operating systems older than 2 years.

‍Technical specifications

Accessibility of Thrive Learning Platform relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML
• WAI-ARIA
• CSS
• JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Assessment approach

Thrive Learning assessed the accessibility of the Thrive Learning Platform by the following approaches:

• Regular internal reviews by qualified team members
• Annual external evaluation with accessibility audit performed by Zoonou Ltd.
• The next full accessibility audit with Zoonou Ltd. is scheduled for 2025 while we aim to complete the component update project.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. The Thrive Learning Platform is partially conformant with WCAG 2.2 AA/EN 301 549. Partially conformant means that while we work to the standards as much as possible, some parts of the system do not fully conform to the accessibility standard, see a full list of non-compliances below.

Limitations and alternatives

We are committed to continually improving the accessibility of the Thrive Learning Platform. However, some areas remain that are not fully accessible. As outlined in the “Measures to Support Accessibility” section, the component update project will inherently address many of these non-compliances. Below is a list of known limitations of the Thrive Learning Platform:

When using a screen reader, a small number of elements do not have correct accessible names/labels, meaning default or generic names will be read. We are continuing to improve these labels with each new release of the application.

Some areas of the user interface include elements being used in a non-semantic way which can result in the page structure not being interpreted correctly. We are continuing to improve these issues with each new release of the application.

While our colour contrast meets AA standards in most areas, there are exceptions:

• Large Text: Large-scale text and images of large-scale text must have a contrast ratio of at least 3:1.
• Incidental: Text or images of text that are part of an inactive user interface component, purely decorative, not visible to anyone, or part of a picture with significant other visual content have no contrast requirement.
• Logotypes: Text that is part of a logo or brand name has no contrast requirement.

Some colour choices are within the control of the user, so we advise customers to theme their sites with strongly contrasting colours. We will be implementing further options for high-contrast displays in the future.

Images do not have appropriate alternative text.

Pre-recorded videos do not have text or audio alternatives, however, a feature update has enabled the support of subtitles and captions for video content.

Some page content is unable to be interacted with using keyboard navigation.

The text will not reflow in a single column when you change the size of the browser window.

The tabbing order of the platform may not always be logical.

A visible tab focus indicator is not always present when tabbing page content.

Not all error messages are announced as they are displayed when using a screen reader.

The page titles are not descriptive.

Zooming text only to 200% may cause some content to be difficult to read.

HTML validation errors are present, which may introduce issues for users navigating with assistive technologies.

Excluded content

We can’t guarantee the accessibility of all content on the platform because this might be third-party content, this includes:

• Uploaded Files
• Links
• eLearning Packages
• Videos (manual uploads of vtt. files for subtitles and captions are supported)
• PDFs
• Question Mark Assessments

Contact

Customers of Thrive can reach out to their designated Customer Success Manager or to Support via our Customer Portal.

Thrive Learning Limited is incorporated and registered in England with company number 10988277 and whose registered office is at 27 Market Place, Bingham, Nottingham, Nottinghamshire, England, NG13 8JY

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