Accessibility Statement for Thrive

Last updated:  01 October 2026

Thrive’s Commitment to Accessibility

At Thrive Learning, we are committed to making our platform accessible to all users, including those with disabilities. We continuously work towards improving accessibility and welcome feedback to enhance the user experience.

‍Measures to Support Accessibility

We take several steps to improve accessibility on the Thrive Learning Platform, including:

  • Embedding accessibility into internal policies and procurement processes.
  • Providing ongoing accessibility training for staff.
  • Assigning clear accessibility goals and responsibilities.
  • Conducting formal accessibility reviews and quality assurance checks.
  • Including diverse users in testing to ensure an inclusive experience.

‍Feedback

We welcome your feedback on the accessibility of the Thrive Learning Platform. If you encounter any issues:

  • Log a ticket via our Support Portal.
  • If you are an end-user, please contact your organisational representative, who can escalate the issue.

Compatibility with browsers and assistive technology

Thrive Learning Platform is designed to be compatible with the following assistive technologies:

  • JAWS
  • NVDA
  • Zoomtext
  • Dragon Naturally Speaking

However, the platform may not function properly on:

  • Edge, Safari and Chrome versions older than 6 months old.
  • Mobile operating systems up to the three most recent versions.

‍Technical specifications

Accessibility of Thrive Learning Platform relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Assessment approach

We assess the accessibility of the Thrive Learning Platform through:

  • Regular internal reviews by qualified team members
  • Annual external evaluation with accessibility audit performed by a 3rd party.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. 

The Thrive Learning Platform is partially compliant with WCAG 2.2 AA/EN 301 549. Partially compliant means that while we work to the standards as much as possible, some parts of the system do not fully conform to the accessibility standard, see a full list of non-compliances below.

Non-compliance with accessiblity regulations

We are continuously improving accessibility on the Thrive Learning Platform. The content listed below is non-accessible for the following reasons:

Rendering issues are present when zooming text only to 200% using browser zoom controls. This fails WCAG 2.2 success criterion 1.4.4 (resize text). 

Target Resolution: October 2026 (Completed)

Status messages are announced incorrectly or not announced by screen readers. This may result in users being unable to correct input errors or understand the page has changed. This fails WCAG 2.2 success criterion 4.1.3 (status messages). 

Target Resolution: November 2026

Grouped fields are not contained within a fieldset element, which may result in confusing announcements by screen readers. This fails WCAG 2.2 success criterion 1.3.1 (info and relationships). 

Target Resolution: November 2026

The header and footer menus obscure the main page content when zooming the page to 400% with a browser width of 1280px. This fails WCAG 2.2 success criterion 1.4.10 (reflow).   

Target Resolution: December 2026 (Completed)

Dragging movements are required for some site elements. This may be difficult for users with motor impairments. This fails WCAG 2.2 success criterion 2.5.7 (dragging movements). 

Target Resolution: December 2026

Excluded content

Some content within the Thrive Learning Platform is provided by third parties, and we cannot guarantee its accessibility. This includes:

  • Uploaded Files (PDFs, Word Documents)
  • External Links
  • eLearning Packages
  • Videos (manual uploads of vtt. files for subtitles and captions are supported)
  • Question Mark Assessments
  • Detailed Insights Dashboards

Contact

Customers of Thrive can reach out to their designated Customer Success Manager or to Support via our Customer Portal.

‍Thrive Learning Limited is incorporated and registered in England with company number 10988277 and whose registered office is at 27 Market Place, Bingham, Nottingham, Nottinghamshire, England, NG13 8JY

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