Service credits

This document outlines the Service Credit arrangement between THRIVE Learning and the Customer.

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Service Credits Arrangement

This document outlines the Service Credit arrangement between Thrive Learning and the Customer. “Monthly Uptime Percentage" means total number of minutes in a calendar month minus the number of minutes of downtime suffered in a calendar month, divided by the total number of minutes in a calendar month. "Service" means the THRIVE LXP. "Service Credit" means the following:

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"Service Credit" means the following:

Monthly

Uptime

Percentage

Days of Service added to the end of the Service term at no charge to Customer

< 99.9% - >= 99.0%

1

< 99.0% - >= 95.0%

3

< 95.0%

15

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Customer Must Request Service Credit. In order to receive Service Credits, the Customer must notify Thrive Learning within thirty days from the time Customer becomes eligible to receive a Service Credit. Failure to comply with this requirement will forfeit the Customer's right to receive a Service Credit.

‍Maximum Service Credit. The aggregate maximum number of Service Credits to be issued to the Customer for any downtime that occurs in a single calendar month shall not exceed fifteen days of Service added to the end of Customer's term for the Service.



Contact

We are contactable by email at privacy@thrivelearning.com. 

Thrive Learning Limited is incorporated and registered in England with company number 10988277 and whose registered office is at: 27 Market Place, Bingham, Nottingham, Nottinghamshire, England, NG13 8JY

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