IWG uses Thrive to unite their dispersed workforce

One global team, countless touchpoints

With a workforce as widespread as its office spaces, International Workplace Group (IWG) operates across continents — from the US to Australia — bringing flexible coworking solutions to professionals everywhere. This global footprint introduces a rich mix of cultures and perspectives, but also poses a major challenge: How do you deliver consistent, high-impact learning to every employee, no matter their role, language, or location?

On top of that, IWG’s customer-facing teams  — who make up the bulk of their workforce — manage multiple responsibilities and navigate a patchwork of systems. To streamline learning and create a seamless experience, the business needed one unified platform. Crucially, it had to scale with IWG’s ambitious growth plans and support their teams without disruption.

From scattered to streamlined learning

For IWG, Thrive was a true partner in their progress. They needed a solution that could grow and flex with them as they expanded, and Thrive’s agile, customer-driven development roadmap made it the ideal choice. The platform evolves in step with its users — adding new features and refining experiences — making it a perfect match for IWG’s ambitious, fast-paced culture.

With Thrive, IWG has brought together all its previously fragmented tools into one central hub — a single destination where teams can access everything they need. From learning content to support materials and process documentation, every touchpoint now lives in one place. It’s a streamlined, scalable solution that empowers people to develop themselves and deliver exceptional customer experiences.

Learning around the world in 1,050 events

Since launching Thrive four years ago, IWG’s engagement has gone from strength to strength. The results speak volumes: They’ve now surpassed 8 million content views on the platform, with usage continuing to grow year on year.

In just the past 12 months alone, they’ve seen over 50,000 event signups and enrolled more than 12,000 employees in training programmes. With more than 13,000 colleagues based all over the world, they’ve hosted 1,050 individual events across time zones — all powered by Thrive. IWG has built a genuine sense of community, one that’s accessible from anywhere, at any time.

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