Revolutionising retail learning and collaboration

With a workforce of more than 1,000 frontline employees, Ann Summers faced the challenge of providing on-demand access to learning opportunities and vital communications.

To ensure that every employee -- whether in a store or at the head office -- could connect, collaborate, and learn from day one, Ann Summers sought a solution that would facilitate seamless onboarding and continuous development.

Finding the perfect fit with Thrive

Given that most of their employees are not desk-based, Ann Summers looked for a solution that would be just as effective on mobile devices as on laptops.

Thrive emerged as the ideal choice, offering bite-sized, visual content that employees could engage with at their own pace. Through Thrive, every new employee at Ann Summers now enjoys a personalised and effortless onboarding experience, gaining immediate access to the learning resources needed to excel in their roles. This platform has enabled teams to connect, collaborate, and learn from each other in a dynamic, social, and user-driven environment.

Tangible results and business impact

By implementing Thrive, Ann Summers not only enhanced its training programmes but also achieved significant business outcomes:
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• Strike rate increase: Business target strike rate increased  from 14% to 23%.
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• Regional success: A region with additional Thrive learning resources achieved the highest strike rate of 25%.
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• High engagement: Ann Summers saw a 98% adoption rate of their platform, and a 99% event attendance rate among employees.
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• Product sales boost: Training on Thrive led to a 30% increase in sales of the “Buzz Fresh” line of  products, compared to the previous year.

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