Thrive's biggest ever feature release👀

Backed by the best

Customer Success and experience done the Thrive way.

Renewals

Customer experience like no other

Our team of engaging, electrifying dare-to-doers pull out all the stops to make sure you reach the full potential of your platform. From thought-provoking and stats-driven success workshops all the way through to face-to-face meet-ups and events, speak to any one of our customers and they’ll tell you: it’s our people who make Thrive so special.

Your strategy for success

Team up with talented experts who understand creative campaigns, build better engagement and translate your insights into even more product innovation. Priding ourselves on a high-touch point customer excellence model, you’ll never have to fight for attention and can rest-easy knowing our CSM’s have no more than 15 customers at any one time to support.

A learning platform packed full of service

At our core is creating the industry's best customer experience, backed by 98% customer satisfaction, 99% platform renewals and 99% first-response SLA.

Onboarding workshops

A series of immersive workshops covering content strategy, launch, campaigns, success and more.

Customer Success Manager

Your go-to person to spark new ideas, support your strategy and evidence success through monthly reporting.

Implementation Specialist

A dedicated Implementation Specialist to guide you through everything from onboarding to launch.

24-hour support

Our global support team has a 21% higher than industry average response rate and is there for you round-the-clock, even on live chat.

Meet the team

Decades of learning experience

Working alongside you is a Customer Success Team with decades of experience, knowledge and passion. They spend their days listening to your challenges and brainstorming big ideas to solve them with the support of our products.

Debbie Frearson

An original Thrive user, Debbie has 20+ experience within the Retail Industry and working with global L&D teams.