Redefining learning

Prior to Thrive, Science Museum Group’s learning engagement was in need of a new definition. “Learning” was a word that only described the mandatory training that employees had to log on and complete once a year, and “additional training” referred simply to a classroom-based approach facilitated by expensive external trainers. 

The SMG team needed to shift their people’s perception of what learning could mean, be, and do for them. As a group that prides themselves on inspiration and education for everyone, the unengaging L&D strategy wasn’t going to cut it any longer.

As easy as choosing a movie

There are a few innovative elements of Thrive that have resulted in a successful training strategy, and more staff members than ever being fully up-to-date:

• Standardisation of training: The onboarding pathways provided by Thrive result in a standardisation of training across the whole team.
  
  
• Managers’ View: The Manager’s View feature gives all SMG managers a holistic view of their team’s individual progress.
  

• Customer service: SMG has utilised Thrive’s pathway functionality to create an insightful customer service training programme titled “Inspiring Service."

A curated L&D strategy

This purposeful, curated learning strategy has led to results that SMG can feel proud of. Here’s just a few ways Thrive has impacted the SMG team: 

• Engagement: There has been a 25% increase in uptake for SMG’s training workshops, and a monthly average of over 8,000 pieces of content being accessed.
  
  
• User Generated Content: Science Museum Group has fully embraced Thrive’s UGC capabilities, with 39 collaborations between 110+ content experts.
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• ROI: SMG has seen some incredible return on investment for their Learning & Development offering. They’ve done away with the expensive external trainers and classroom-style learning, doing a big favour for their bottom line.