Time to transform L&D

Sky is Europe’s largest media company, with an impressive 23 million customers. When COVID-19 hit in March 2020, Sky had to close 60 retail stores and adopt remote working across all functions. But the leading company chose not to furlough employees, and instead approached the unprecedented time as a unique opportunity to prioritise and transform learning and development.

Their previous LMS didn’t allow Sky to be agile, encourage user engagement, or associate learning with communication. So, they defined the requirement for a new learning platform to guarantee usage, engage their teams and share important updates about COVID-19 – fast.

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Fast track to Thrive

Sky was midway through a pilot with Thrive when the pandemic hit, and all stakeholders made the decision to fast-track roll-out early with the following objectives:

• Create one single place for learning, providing a platform where people can stay connected
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• Keep retail staff busy while stores across the country were closed
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• Upskill customer service group leaders with training to support their teams

The Sky team saved a huge amount of time on content curation by harnessing Thrive’s auto-curation tools, as well as its microlearning content. By integrating this with their own content, Sky created blended learning pathways that supported end users through the ‘new normal’ of working from home.

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Results and impact at Sky

Implementing Thrive has helped Sky achieve its objectives, and then some. Success lies in the reactivity of their L&D team, instant uptake from learners, and the ability to streamline their platforms around the business.

Due to its success, Sky has now extended the roll-out to all contact centres and engineer front-line staff. By the end of June, Sky’s user count was 25,000+ employees from a standing start of 20 pilot users in mid-March.

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